Abstract—End-user satisfaction and individual performance
have been identified by many researchers as critical
determinants of the success of information systems. As an
escalating number of organizations now utilize e-procurement
systems, there is a desire to understand their effect on
individual end-user’s performance. Therefore, this research
attempts to empirically examine a framework identifying the
relationships between end-user satisfaction, and individual
end-user performance, in addition to assessing the impact of
three proposed antecedents of end-user satisfaction: processing,
content and usability. Data gathered from 432 end-users of
ePerolehan system in the Malaysian government agencies were
utilized to examine the relationships proposed in the framework
using the Partial least square (PLS) approach. The findings
provide strong support for our model. Our results indicate
three factors processing, content and usability significantly
affect end-user satisfaction, while the higher levels of end-user
satisfaction leads to improved individual performance.
Index Terms—E-procurement, user satisfaction, individual
performance.
The authors are with the Department of Operations and Management
Information System, Faculty of Business and Accountancy, University of
Malaya, 50603 Kuala Lumpur, Malaysia (e-mail: manals@gmail.com,
ainins@um.edu.my, akmasalleh@um.edu.my).
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Cite:Manal M. N. Sharabati, Ainin Sulaiman, and Noor Akma Mohd Salleh, "End User Satisfaction and Individual Performance Assessments in e-Procurement Systems," International Journal of Computer Theory and Engineering vol. 7, no. 6, pp. 503-509, 2015.
